Aligning Strategy to Threat: A Baseline Anti-Terrorism Strategy for Hotels
AbstractPurpose - Although the threat of terrorist attacks is not a new phenomenon for hotels, limited literature exists on measures that hotels can take to prevent them or limit their damage. The...
View ArticleFood Safety Practices and Managers' Perceptions: A Qualitative Study in...
AbstractPurpose - Foodservice managers are responsible for making sure employees follow safe food handling practices so customers do not become ill from unsafe food. Therefore, this study ascertained...
View ArticleThe Role of Perceived Organizational Support on Emotional Labor in the...
AbstractPurpose - The purpose of the present study was to examine whether and how the perceived organizational support (POS) influences emotional labor and the relationship between emotional labor and...
View ArticlePerceptions of organizational politics and hotel employee outcomes: the...
AbstractPurpose - A research model that investigates work engagement as a mediator of the effects of perceptions of organizational politics on affective organizational commitment, extra-role...
View ArticleHospitality operators' understanding of service: A qualitative approach
AbstractPurpose - The purpose of this research was to begin to answer the question; can a person as an employee, an individual or a leader be pre-disposed to deliver service? To answer this question...
View ArticleService quality perceptions and customer loyalty in casinos
AbstractPurpose - Building and maintaining service quality is one means of retaining customers and thus establishing competitive advantage in the casino industry. The current study investigates the...
View ArticleSegmenting Slot Machine Players: A Factor-Cluster Analysis
AbstractPurpose - Slot machines and other machine gaming generate between 65% and 90% of a U.S. casino’s revenue. This article examines the motivations, behaviors, and preferences of slot machine...
View ArticleOn Revenue Management and Last-Minute Booking Dynamics
AbstractPurpose - This study explores booking behavior in an online experiment where the time before the date of stay was controlled for and where action and perceptions were...
View ArticleTEACHING PROFESSIONAL ETHICS IN CULINARY STUDIES
AbstractPurpose - This paper argues for the incorporation of ethics into the coursework of culinary schools, utilizing the value chain analysis as a theoretical framework to explore and confront food...
View ArticleHotel Heat Pump Hot Water Systems : Impact Assessment and Analytic Hierarchy...
AbstractPurpose - Water heating is one of the major energy consuming operations in the lodging sector. The objectives of the current study are to estimate the energy consumed and emission associated...
View ArticleEffects of Attitudes vs. Experience of Workplace Fun on Employee Behaviors:...
AbstractPurpose - This study aimed to reveal how Generation Y employees’ attitude toward workplace fun affects their experienced workplace fun, job satisfaction, task performance, and organizational...
View ArticleAttributes, Consequences, and Consumer Values: A Means-End Chain Approach...
AbstractPurpose - The purpose of this study was to identify consumer dining values for each restaurant segment (fast food restaurants, casual restaurants, and fine dining restaurants) using a means-end...
View ArticleFOOD SAFETY IN THE U.S. CATERING INDUSTRY: EMPIRICAL FINDINGS
AbstractPurpose - The purpose of this study is to explore food safety measures in catering and special event programs, especially with respect to the knowledge and implementation of knowledge of food...
View ArticleEvaluation of Co-branded hotels in the Taiwanese Market: The role of brand...
AbstractPurpose - This study examined the effects of brand familiarity and brand fit on purchase intention towards the offerings of co-branded hotels.Design/methodology/approach - Data were gathered...
View ArticleHow Restaurant Variety Indirectly Impacts Gaming for Different Casino Worth...
AbstractPurpose - Casinos offer a variety of dining experiences to appeal to the tastes of different customers. The current research investigates the indirect impact of dining by restaurant type on...
View ArticleExamine the Cognitive and Affective Antecedents to Service Recovery...
AbstractPurpose - Drawing on consumer behavior and service marketing literature, the authors empirically examined how customers’ justice judgment and consumption emotions affect customer relationship...
View ArticleThe effects of work overload and work-family conflict on job embeddedness and...
AbstractPurpose - The present study proposes and tests a research model that investigates emotional exhaustion as a mediator of the effects of work overload, work-family conflict, and family-work...
View ArticleCSR reporting among Zimbabwe’s hotel groups: A content analysis
AbstractPurpose - The purpose of this paper is to determine the nature and adequacy of corporate social responsibility reporting among Zimbabwe’s hotel groupsDesign/methodology/approach - Content...
View ArticleEmployer Attitudes on Hiring Employees with Disabilities in the Leisure and...
AbstractPurpose - This study analyzes government survey data on what concerns Leisure and Hospitality employers most when considering hiring people with disabilities, as well as what hiring practices...
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